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Friday, December 28, 2001

Pay for what you get

A hearty “Fuck you!” goes out to John Robb today for dismissing open source as one of the Top Flops of 2001, saying You get what you pay for. I guess he would probably extend that sentiment to open source books, too.

Yes, most open source programs are crap. Most closed source programs are crap. Apache, Samba, Mozilla, Python, Emacs, OpenSSH, JBoss, Tomcat, Ant, Red Hat Linux with Ximian GNOME — I use these on a daily basis, and I’m most definitely getting more than I paid for. Manila, Opera, UltraEdit, Mac OS X, iTunes — I use these too, and happily pay for them. (iTunes isn’t free, it’s just bundled, so I’ve already paid for it.) As any good investor will tell you, the key is to find the pockets of excellence where you get more than you pay for.

John Robb responds. Much more politely than you might expect. What a guy. Someday he’ll hire me, and then we can argue in person.

Dave Winer: The problem of course is that [open source advocates] set the expectations too high.

Eric Sink: I bought into this hype in a big way [producing AbiWord] … [but] I’m not bitter.

Shelley Powers: Overhyped? We haven’t hyped these efforts enough!

dev(E)iate: I use open source because it works for me. Amen.

Daniel Berlinger: This is the religious war that replaced the OS wars.

Dave Winer (in private email): There’s nothing on your site that refutes what he said. OK, here’s something:

And calling open source a flop doesn’t make it one.

First, John is (presumably) only talking about open-source-based businesses, like Red Hat. Volunteer-based open source development is as strong as ever. But he doesn’t say that; he just paints all open source with a broad brush, putting altruistic developers and venture capitalists in the same boat. That’s silly.

Furthermore, John is thinking only of the dom-com-era business models that relied on giving stuff away for free in order to GetBigQuick in order to aggegrate eyeballs in order to magically cash in later or whatever they thought they were doing. Those were obviously a failure (obvious now, not obvious then — and there were a lot of non-open-source-based companies trying the same thing for a while).

That’s why most serious open source businesses (Red Hat and Ximian come to mind here, but there are others) now have much more traditional loss-leader-based business models. Red Hat gives away Linux but charges for documentation, training, support, and consulting services. Ximian gives away Evolution but charges for add-ons, like their Exchange connector. JBoss is free but up-to-date documentation is only available in hardcopy (for a price). Etc.

I’m sure John was thinking all of these things and more (he’s a smart guy), but the way he expressed it so nonchalantly just raised my hackles.

PressPlay FAQ. Distinctly less than you pay for.

PressPlay Privacy Policy. Actually, I liked music better before it had a privacy policy.

Dave Matthews Band: Pay For What You Get.

work ourselves, fingers to the bone
suck the morrow, drain my soul
pay your dues, and your debts
pay your respects, everybody tells you
you pay for what you get

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