MSNBC: AOL Mail: OK for Others, not itself [via Slashdot: Time Warner Finds AOL Email Inadequate] AOL/Time Warner has given up trying to eat its own dog food (by forcing everyone in the newly-merged company to use AOL’s email products).
The e-mail software frequently crashed, staffers weren’t able to send messages with large attachments, they were often kicked offline without warning, and if they tried to send messages to large groups of users they were labeled as spammers and locked out of the system. Sometimes, e-mails were just plain lost in the AOL etherworld and never found.
Even better is this quote at the very end of the article:
The e-mail problems have led many staffers to resume pre-Internet habits. Employees say they are faxing and using Federal Express more than before. They also are picking up the phone or wandering down the corridors in search of human contact.
So maybe it wasn’t all bad after all.
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